Training & Videos for ServicePoint


Using the Table of Contents to the left, ServicePoint online training videos and registration for Webinars can be accessed.

Certain trainings are required for all users, depending on user roles within an agency/community. Check with your Agency Admin to determine what trainings are required for your specific role.

Confidentiality Training is required for all HMIS users.

To find documentation such as Guides & Manuals, click HERE

Instructions for watching videos:
  • Currently, older versions Internet Explorer are not supported. We recommend that you use Firefox, Chrome, or Safari as an alternate browser when taking trainings to avoid this issue. If you must use IE, click HERE to watch the video and use the link on the Youtube channel.

  • Be sure PopUp blockers are disabled for this site. They may restrict your access to test links.

  • Training videos are presented with Youtube functionality; You may prefer to adjust the resolution when viewing this training. The HD and Fullscreen options are available in the bottom right of the player window.

  • Depending on your internet connection speed, your video may play and pause on its own. If this happens, you should let the video Buffer before playing.

  • WATCH THE ENTIRE VIDEO to access the Test link at the end of the video. DO NOT SCROLL forward. You may "pause" at any time if a break is needed. *Review of topics discussed in this training can be found in the Tutorials section of this site.

  • Upon completion of the video, you will access the POST TEST by clicking the "hot spot" link during the video​. Your score will automatically be uploaded to the Pathways database and an email will be generated with your results. You must complete the test and click the "submit" button to receive credit for the course.