In a recent conversation, TA Elvin Mainor took a few minutes to express his thoughts about expert customer care.
"I am most proud of strengthening our
partnerships in the St. Clair County Continuum of Care in Illinois," said Elvin
Mainor, Technical Assistant at Pathways/MISI.
Elvin explains his strategy. "At the time I was introduced to our partners
in St. Clair, there wasn't a very high comfort level with HMIS."
"Understanding the importance of maintaining good customer relationships
is key," he said. "I was able to assess the concerns of agencies and staff
and create a plan to tackle the tasks at hand. With direct support and
consistent review of COMPASS ROSE functionality, the community has a better
understanding of the system and a greater confidence in our ability to meet
" 'Committed' describes me best," said Elvin. "True leadership is the ability to stay
focused on a task, relationship, or vision. It is easy to move on or leave when
the going gets tough or things are not working in your favor. To persevere and
see the fruits of our labor is truly living."
When asked about a hero, Elvin denied having one. "I feel that those who
pay the ultimate price to affect change in our society as a whole are heroes."
Elvin relaxes by playing Golf. "I’ve been an avid fan
and player for about 15 years," he said. "There’s nothing more
relaxing to me than enjoying the serenity and challenge the game presents."
Elvin can be reached at 404-636-9933
extension 320 and email@example.com.