New: See up-to-the-minute status of Pathways MISI systems, provided by the third party Uptrends system monitoring service. A continuously updated chart showing current system availability and log-in page load times is here.  If you are having trouble accessing our systems, contact us at support @ pcni.org or call 404-639-9933.


System Performance Update

posted Feb 4, 2016, 9:28 AM by Barb Buhs   [ updated Feb 4, 2016, 9:29 AM ]

We are diligently working to resolve all known issues with system connectivity. 

In the past week, we have seen the Data Center resolve the issues related to Denial of Service attacks by changing their security service. However, sporadic service disruption is still occurring. 

We are working with a network hardware consultant to eliminate the possibility of hidden issues within our network infrastructure. Our systems team has engaged the services of an enterprise software specialist who has reviewed our configuration and recommended specific actions that we are now implementing. 

We will be monitoring the effect of each of these actions and keep you apprised of our progress. 

Contact Pathways/MISI Please contact your technical assistance representative if you have any questions or concerns about this issue. We would be happy to explain it in more detail. 

404-639-9933 
866-818-1032 
314-533-2320 
800-536-6474

System Performance Update -- COMPASS ROSE

posted Jan 27, 2016, 8:26 AM by Barb Buhs   [ updated Jan 27, 2016, 8:29 AM ]

Release date: January 26, 2016

On Monday, January 25th, Pathways/MISI released a System Performance Alert notifying you that we had experienced a series of system outages and promising to investigate to let you know exactly why you weren’t able to access COMPASS ROSE. We have been able to identify the issue and want to pass the information on to you.

This morning we were notified by our Data Center provider that they detected a Distributed Denial of Service attack (DDS) had been launched against their network. This means an unknown source attempted to flood the data center network with an unmanageable number of fake login requests. The Data Center provided us with its system log which shows seven different incidents between 11 a.m. and 3 p.m. (EST) on Monday. This prevented legitimate requests from COMPASS ROSE users from getting through to the Pathways/MISI servers. Understandably, this was a huge frustration!

The Data Center provider has deployed protection protocols to deflect additional attacks and is working with a specialist to mitigate network disruptions. Some minor problems continue to occur. At this time, the Data Center provider is closely monitoring network performance and will alert us if there are additional incidents.

It is critical to stress that at NO TIME was client data at risk. A DDS attack is meant to overwhelm system capacity. The attack was not specifically against Pathways/MISI, and there was never any attempt to actually access client data.

Contact Pathways/MISI
Please contact your technical assistance representative if you have any questions or concerns about this issue. We would be happy to explain it in more detail.

404-639-9933
866-818-1032

314-533-2320
800-536-6474

How to Export RHY Data and Upload it to the Repository

posted Dec 7, 2015, 3:11 PM by Barb Buhs

Follow the procedures in this document to save RHY data files to your hard drive and transmit them to the repository.

Training Announcement RHY

posted Nov 23, 2015, 8:35 AM by Barb Buhs   [ updated Nov 23, 2015, 9:24 AM ]

November 20, 2015

Pathways/MISI is taking steps to expedite the review of service data to be uploaded to the Runaway and Homeless Youth (RHY) repository.

On Monday, we informed you of the addition of the “Services.csv” export file to the Runaway and Homeless Youth (RHY) data upload. This file has been added to COMPASS ROSE. A total of 12 files are now to be exported from HMIS and sent to the RHY
repository.

The Pathways/MISI Technical Assistance team is reviewing the setup of all RHY agencies to ensure access to the “Service.csv” export file. In addition, staff will be conducting a series of training sessions to review proper recording of RHY services.

Register for one of the following sessions through the COMPASS ROSE sign-in page.

    Monday November 30 10:00 am EDT
    Tuesday December 1 2:00 pm EDT
    Thursday December 3 10:00 am EDT

A recorded version of the training will also be posted for review.

These efforts support recently received clarification from the HMIS Data Lab about the files a RHY provider should be exporting from HMIS and sending to the RHY repository.

This is a new process for many, and we want to help make it as stress free as possible. The repository will remain open to accept uploads until December 8, 2015.

Contact Pathways/MISI
If you have any questions about the upcoming training sessions or the RHY Upload process, please contact us at the numbers listed below.

Your Technical Assistance team is also available at support@pcni.org.

Atlanta
404-639-9933
866-818-1032

St Louis
314-533-2320
800-536-6474

Staff Profile: Meet Elvin Mainor

posted Oct 26, 2015, 3:29 PM by Barb Buhs   [ updated Oct 27, 2015, 10:03 AM ]

In a recent conversation, TA Elvin Mainor took a few minutes to express his thoughts about expert customer care.
 
"I am most proud of strengthening our partnerships in the St. Clair County Continuum of Care in Illinois," said Elvin Mainor, Technical Assistant at Pathways/MISI.

  Elvin explains his strategy. "At the time I was introduced to our partners in St. Clair, there wasn't a very high comfort level with HMIS."

"Understanding the importance of maintaining good customer relationships is key," he said. "I was able to assess the concerns of agencies and staff and create a plan to tackle the tasks at hand. With direct support and consistent review of COMPASS ROSE functionality, the community has a better understanding of the system and a greater confidence in our ability to meet their needs.

" 'Committed' describes me best," said Elvin. "True leadership is the ability to stay focused on a task, relationship, or vision. It is easy to move on or leave when the going gets tough or things are not working in your favor. To persevere and see the fruits of our labor is truly living."
 
When asked about a hero, Elvin denied having one. "I feel that those who pay the ultimate price to affect change in our society as a whole are heroes."

Elvin relaxes by playing Golf. "I’ve been an avid fan and player for about 15 years," he said. "There’s nothing more relaxing to me than enjoying the serenity and challenge the game presents."

Elvin can be reached at 404-636-9933 extension 320 and elvin.mainor@pcni.org.

COMPASS ROSE User Guide v6.1.4

posted Oct 5, 2015, 9:54 AM by Barb Buhs

Use the updated COMPASS ROSE User Guide to step through the sign-in, password, and client search processes. Learn how to create and complete a client record for individuals and families, update existing client records, record project participation and services, and much more. This guide was designed with screen prints and field definitions to make data entry easy and complete. Click the link below to print a copy of the COMPASS ROSE User Guide or download it to your desktop for quick reference.

HUD Critical Changes to HMIS

posted Sep 30, 2015, 8:22 AM by Jeremy Knorr   [ updated Sep 30, 2015, 9:45 AM by Barb Buhs ]

New fields in COMPASS ROSE support changes to HMIS recently announced by HUD. Use the video below to review these changes, which are effective October 1, 2015.


One Man's Story

posted Sep 24, 2015, 2:26 PM by Barb Buhs   [ updated Dec 21, 2015, 10:00 PM ]

Working His Way Back to Independence in Madison County IL

Out of the “pitch black,” Brian G is transforming his life.

As he describes it, Brian’s life since being connected to the Madison County Community Development (MCCD) Transitional Housing program is like going from the pitch black into the light. He said, “I have gone from seeing just a crack of light to (living in) full light.”

“I came in here bashful, carrying a bag,” he explained, “and now I have something that I keep and protect, that I am proud of.” Brian is talking about the apartment he has been living in since January.

Currently, seventeen families and three individuals participate in the Transitional Housing program in Madison County, IL, according to David A Harrison, planner for Madison County Community Development.

In recent years, Brian didn’t know where he would lay his head. When he found a place, maybe a friend’s couch for a few days, he never knew when someone was going to tell him he had to leave.

Other times, he slept on the streets with little more than the clothes on his back. When he called MCCD in January, he was weary.

“At this point, I was about to give up,” he said, looking directly at me. “And, Patricia said, ‘Come in. Let’s talk.’”

Brian is referring to Patricia Williams, a counselor for WellSpring Resources who works specifically with participants of the county’s Transitional Housing program.

As Harrison explains, “the success of the Transitional Housing Program can be attributed to intensive case management. Without the case manager guiding the program participants through the difficult task of rebuilding their disrupted lives, the cycle of homelessness would most likely continue.

“However,” Harrison continued, “success lies with the participants themselves. The desire to improve their situations will ultimately determine their success.”

When Brian made the call to Patricia, he had already tried a few other places. The Salvation Army offered him food but the shelter was full. It seemed all the calls he made were dead ends. But with Patricia, Brian found shelter and much more.

“When I came in to talk with Patricia, I knew she was going to tell me there wasn’t any way she could help me,” Brian began his story. “But, after the first time we talked, I felt hope. And, after the second interview, I thought things might start to change. I didn’t know when, but I could hold on because I saw that there might be a chance for me.”

Brian explained that he knew the opportunity the Transitional Housing program offered was not easy to come by. “They wanted my reassurance, my honesty. They wanted to know what I wanted to do to get on track with my life.”

The relationship started with just talking. During the last seven months the two have learned to trust each other. With Patricia’s support, Brian is well on his way to a permanent solution to living on the street.

The Madison County Transitional Housing program provides participants with a place to call home. And, it does much more. It supports people with resources and information to build a better life. They are given skills that will ensure their successful transition to independence.

“I am on my way,” Brian said and smiled. “I get up every day and work on getting ready for my GED, and filling out job applications. I am working on getting my driver’s license. I meet with Patricia. I take the bus to appointments, and then I go back to my place, where I have my own dishes, my own furniture. I have a place to lay my head.”

Brian is grateful to Patricia and the Transitional Housing program for the security of living in a safe place. The support to get on his feet and back to work is something Brian does not take for granted. “I am so focused. When someone gives you a place to stay, helps you out, you feel like ‘watch this, watch me, see where I can go.’”

“I can work now, because I can get there on time.” He explained, noting the difficulty in working steadily when you are relying on other people for rides.

Brian is careful to express his appreciation for the friendship and guidance he is receiving. “I never had a birth certificate before. With Patricia’s help, I have a birth certificate now.”

“Brian is working very hard. He is going to do well,” Patricia said.

As another example, Brian explained that he is carefully planning purchases for necessities, like groceries and laundry soap. The program provides vouchers for food, clothing, and household items.

“Budgeting is a life skill people aren’t necessarily taught. They think, ‘I want this.’ But, they should think about what they need,” he said.

In the Transitional Housing program, a participant may require services for education, mental health issues, chemical dependency, or other issues which contributed to their homelessness.

“We have seen great success stories in the program,” Patricia shared. “We have single participants and families. We have mothers who finish school and maintain work. We have some who leave our program early. They are doing very well.”

Training Announcement

posted Sep 17, 2015, 11:38 AM by Barb Buhs   [ updated Sep 18, 2015, 12:30 PM by Jeremy Knorr ]

September 15, 2015

On July 30, 2015, HUD sent a list serv message telling CoCs to expect “critical changes” to HMIS, effective Oct 1, 2015.

In advance of the implementation of these changes, Pathways/MISI will be hosting a series of training webinars to introduce Users to the new data elements and slightly modified data collection screens. This webinar series will give users the opportunity to ask questions about the changes prior to their implementation. The trainings will begin on Thursday, September 24th and be held once per day through October 1st. In addition, a recorded version of the training will be posted for review. 

 

The schedule for these trainings is as follows: 

 

Thursday, 9/24

10 am EDT

(9 am CDT, 8 am MDT)

Friday, 9/25               

2 pm EDT

(1 pm CDT, 12 pm MDT)

Monday, 9/28

10 am EDT

(9 am CDT, 8 am MDT)

Tuesday 9/29            

2 pm EDT

(1 pm CDT, 12 pm MDT)

Wednesday, 9/30 

2 pm EDT

(1 pm CDT, 12 pm MDT)

Thursday, 10/1

 

10 am EDT

(9 am CDT, 8 am MDT)




CLICK HERE to register for one of the training dates.


If you have further questions about how these changes may impact your implementation, please contact us at the numbers listed below.

Contact Pathways/MISI ​ ​
Contact the Technical Assistance team at ​support@pcni.org​.

404-­639­-9933
866­-818­-1032

314­-533­-2320
800­-536­-6474

 

Announcing COMPASS ROSE version 6.1.3

posted Aug 14, 2015, 1:04 PM by William Matson   [ updated Aug 14, 2015, 1:04 PM ]

On Monday evening, August 17, Pathways/MISI will release version 6.1.3 of the COMPASS ROSE Client Information Sharing System/HMIS. The following describes functionality to be included in the release. 


Project Sharing - NEW FUNCTIONALITY

You can now allow other agencies to see information about a client’s participation in your projects. This new feature of COMPASS ROSE provides agencies with an opportunity to collaborate and improve services to shared clients. This feature is controlled by a new field on the Agency Project Maintenance page. You will see a new field with SHARE and NOT SHARE radio buttons, that allow an agency administrator to activate project sharing or disable it. This control preserves the privacy of protected agencies within the system. 

Agency Administrators will set up housing and service projects in the same way. Simply click to enable the sharing of a client’s project participation history.
new project.png

Data Collection

3.16 Client Location - Two changes
  1. Agency Administrators are now required to select at least one CoC Location value for the Client Project Location field when setting up Continuum Projects. COMPASS ROSE will no longer allow this field to remain blank.
  2. Users will now be required to complete the Client Location field when enrolling a client into a Continuum Project. This ensures the Client Location is included in federal reporting.
COMPASS ROSE v6.1.3 also includes new data fields.

2.5 Method for Tracking Emergency Shelter Utilization

Agency Administrators can now use the “Emergency Shelter Bed-Night Tracking Method” field to specify a “night-by-night” count of a client’s stay in an emergency shelter Project.

This tracking method allows users to enroll a client in an emergency shelter project and record a service record with the description “Overnight Stay” for each night of the shelter stay. If the client is not enrolled properly, and the user attempts to save the service, COMPASS ROSE will display the following alert:

To use this Service Need Code, your client must be enrolled in a single project that uses the night by night bed night tracking method. Please enroll your client or report this message to your Agency Administrator or select a different Service Need Code.

4.18 Housing Assessment Disposition

COMPASS ROSE now collects client exit information for Emergency Solutions Grant (ESG) projects. The following message displays on the Project Specific Exit Information.
Several federal partners require information about clients at project exit. Select the correct funding source from the list below and enter the information indicated. If none of the funding sources listed below apply, click NEXT.

The “Housing Assessment Disposition (if required for your CoC’s Coordinated Assessment protocol)” field will allow the user to describe the type of referral provided to the client.

4.19 Housing Assessment at Exit

Project exit information is now collected for Housing Opportunities for People With AIDS (HOPWA) and Continuum of Care (CoC) projects.

The “Housing Assessment at Exit” field allows the user to indicate whether the client was able to maintain a housing subsidy during project enrollment.


Fixes 

This new release resolves several issues reported by users. They are:
    1. Assessment Date
    2. Exit Date
    3. Client Location
    4. Pregnancy Due Date
    5. Household Income as a Percentage of AMI
    6. The Assessment Date is now entered in mm/dd/yyyy format. (The previous format was dd/mm/yyyy.)
    7. A project Exit Date must be later than a project entry date. The system no longer allows entry of an exit date which precedes the date the client entered the project.
    8. The Client Location description will remain in the client file after the client exits the project. This information is entered at project entry, and it no longer disappears at project exit.
    9. The Pregnancy Due Date can now be changed on the Client Current Status screen.
    10. The AMI value for SSVF project participants will no longer disappear when the client is enrolled in subsequent projects. The AMI value was not being retained correctly when a new project enrollment occurred. This problem has been resolved. You can correct this information on the Project Specific Information screen for any client appearing on your Data Quality report missing this information.

Contact Pathways/MISI 

Please contact your the Technical Assistance team at https://pathwayscompass.org/salesforceCase.jsp.

You may also call:

Pathways Community Network Institute
404-639-9933
866-818-1032
MISI
314-533-2320
800-536-6474 

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