New: See up-to-the-minute status of Pathways MISI systems, provided by the third party Uptrends system monitoring service. A continuously updated chart showing current system availability and log-in page load times is here. If you are having trouble accessing our systems, contact us at support @ pcni.org or call 404-639-9933.
We are diligently working to resolve all known issues with system connectivity.
In the past week, we have seen the Data Center resolve the issues related to Denial of Service attacks by changing their security service. However, sporadic service disruption is still occurring.
We are working with a network hardware consultant to eliminate the possibility of hidden issues within our network infrastructure. Our systems team has engaged the services of an enterprise software specialist who has reviewed our configuration and recommended specific actions that we are now implementing.
We will be monitoring the effect of each of these actions and keep you apprised of our progress.
Contact Pathways/MISI Please contact your technical assistance representative if you have any questions or concerns about this issue. We would be happy to explain it in more detail.
Release date: January 26, 2016
On Monday, January 25th, Pathways/MISI released a System Performance Alert notifying you that we had experienced a series of system outages and promising to investigate to let you know exactly why you weren’t able to access COMPASS ROSE. We have been able to identify the issue and want to pass the information on to you.
This morning we were notified by our Data Center provider that they detected a Distributed Denial of Service attack (DDS) had been launched against their network. This means an unknown source attempted to flood the data center network with an unmanageable number of fake login requests. The Data Center provided us with its system log which shows seven different incidents between 11 a.m. and 3 p.m. (EST) on Monday. This prevented legitimate requests from COMPASS ROSE users from getting through to the Pathways/MISI servers. Understandably, this was a huge frustration!
The Data Center provider has deployed protection protocols to deflect additional attacks and is working with a specialist to mitigate network disruptions. Some minor problems continue to occur. At this time, the Data Center provider is closely monitoring network performance and will alert us if there are additional incidents.
It is critical to stress that at NO TIME was client data at risk. A DDS attack is meant to overwhelm system capacity. The attack was not specifically against Pathways/MISI, and there was never any attempt to actually access client data.
Please contact your technical assistance representative if you have any questions or concerns about this issue. We would be happy to explain it in more detail.
Follow the procedures in this document to save RHY data files to your hard drive and transmit them to the repository.
November 20, 2015
Pathways/MISI is taking steps to expedite the review of service data to be uploaded to the Runaway and Homeless Youth (RHY) repository.
On Monday, we informed you of the addition of the “Services.csv” export file to the Runaway and Homeless Youth (RHY) data upload. This file has been added to COMPASS ROSE. A total of 12 files are now to be exported from HMIS and sent to the RHY
The Pathways/MISI Technical Assistance team is reviewing the setup of all RHY agencies to ensure access to the “Service.csv” export file. In addition, staff will be conducting a series of training sessions to review proper recording of RHY services.
Register for one of the following sessions through the COMPASS ROSE sign-in page.
Monday November 30 10:00 am EDT
Tuesday December 1 2:00 pm EDT
Thursday December 3 10:00 am EDT
A recorded version of the training will also be posted for review.
These efforts support recently received clarification from the HMIS Data Lab about the files a RHY provider should be exporting from HMIS and sending to the RHY repository.
This is a new process for many, and we want to help make it as stress free as possible. The repository will remain open to accept uploads until December 8, 2015.
If you have any questions about the upcoming training sessions or the RHY Upload process, please contact us at the numbers listed below.
Your Technical Assistance team is also available at firstname.lastname@example.org.
Use the updated COMPASS ROSE User Guide to step through the sign-in, password, and client search processes. Learn how to create and complete a client record for individuals and families, update existing client records, record project participation and services, and much more. This guide was designed with screen prints and field definitions to make data entry easy and complete. Click the link below to print a copy of the COMPASS ROSE User Guide or download it to your desktop for quick reference.
New fields in COMPASS ROSE support changes to HMIS recently announced by HUD. Use the video below to review these changes, which are effective October 1, 2015.
Working His Way Back to Independence in Madison County IL
Out of the “pitch black,” Brian G is transforming his life.
As he describes it, Brian’s life since being connected to the Madison County Community Development (MCCD) Transitional Housing program is like going from the pitch black into the light. He said, “I have gone from seeing just a crack of light to (living in) full light.”
“I came in here bashful, carrying a bag,” he explained, “and now I have something that I keep and protect, that I am proud of.” Brian is talking about the apartment he has been living in since January.
Currently, seventeen families and three individuals participate in the Transitional Housing program in Madison County, IL, according to David A Harrison, planner for Madison County Community Development.
In recent years, Brian didn’t know where he would lay his head. When he found a place, maybe a friend’s couch for a few days, he never knew when someone was going to tell him he had to leave.
Other times, he slept on the streets with little more than the clothes on his back. When he called MCCD in January, he was weary.
“At this point, I was about to give up,” he said, looking directly at me. “And, Patricia said, ‘Come in. Let’s talk.’”
Brian is referring to Patricia Williams, a counselor for WellSpring Resources who works specifically with participants of the county’s Transitional Housing program.
As Harrison explains, “the success of the Transitional Housing Program can be attributed to intensive case management. Without the case manager guiding the program participants through the difficult task of rebuilding their disrupted lives, the cycle of homelessness would most likely continue.
“However,” Harrison continued, “success lies with the participants themselves. The desire to improve their situations will ultimately determine their success.”
When Brian made the call to Patricia, he had already tried a few other places. The Salvation Army offered him food but the shelter was full. It seemed all the calls he made were dead ends. But with Patricia, Brian found shelter and much more.
“When I came in to talk with Patricia, I knew she was going to tell me there wasn’t any way she could help me,” Brian began his story. “But, after the first time we talked, I felt hope. And, after the second interview, I thought things might start to change. I didn’t know when, but I could hold on because I saw that there might be a chance for me.”
Brian explained that he knew the opportunity the Transitional Housing program offered was not easy to come by. “They wanted my reassurance, my honesty. They wanted to know what I wanted to do to get on track with my life.”
The relationship started with just talking. During the last seven months the two have learned to trust each other. With Patricia’s support, Brian is well on his way to a permanent solution to living on the street.
The Madison County Transitional Housing program provides participants with a place to call home. And, it does much more. It supports people with resources and information to build a better life. They are given skills that will ensure their successful transition to independence.
“I am on my way,” Brian said and smiled. “I get up every day and work on getting ready for my GED, and filling out job applications. I am working on getting my driver’s license. I meet with Patricia. I take the bus to appointments, and then I go back to my place, where I have my own dishes, my own furniture. I have a place to lay my head.”
Brian is grateful to Patricia and the Transitional Housing program for the security of living in a safe place. The support to get on his feet and back to work is something Brian does not take for granted. “I am so focused. When someone gives you a place to stay, helps you out, you feel like ‘watch this, watch me, see where I can go.’”
“I can work now, because I can get there on time.” He explained, noting the difficulty in working steadily when you are relying on other people for rides.
Brian is careful to express his appreciation for the friendship and guidance he is receiving. “I never had a birth certificate before. With Patricia’s help, I have a birth certificate now.”
“Brian is working very hard. He is going to do well,” Patricia said.
As another example, Brian explained that he is carefully planning purchases for necessities, like groceries and laundry soap. The program provides vouchers for food, clothing, and household items.
“Budgeting is a life skill people aren’t necessarily taught. They think, ‘I want this.’ But, they should think about what they need,” he said.
In the Transitional Housing program, a participant may require services for education, mental health issues, chemical dependency, or other issues which contributed to their homelessness.“We have seen great success stories in the program,” Patricia shared. “We have single participants and families. We have mothers who finish school and maintain work. We have some who leave our program early. They are doing very well.”
September 15, 2015
On July 30, 2015, HUD sent a list serv message telling CoCs to expect “critical changes” to HMIS, effective Oct 1, 2015.
In advance of the implementation of these changes, Pathways/MISI will be hosting a series of training webinars to introduce Users to the new data elements and slightly modified data collection screens. This webinar series will give users the opportunity to ask questions about the changes prior to their implementation. The trainings will begin on Thursday, September 24th and be held once per day through October 1st. In addition, a recorded version of the training will be posted for review.
The schedule for these trainings is as follows:
If you have further questions about how these changes may impact your implementation, please contact us at the numbers listed below.
Contact the Technical Assistance team at email@example.com.
On Monday evening, August 17, Pathways/MISI will release version 6.1.3 of the COMPASS ROSE Client Information Sharing System/HMIS. The following describes functionality to be included in the release.
Project Sharing - NEW FUNCTIONALITY
You can now allow other agencies to see information about a client’s participation in your projects. This new feature of COMPASS ROSE provides agencies with an opportunity to collaborate and improve services to shared clients. This feature is controlled by a new field on the Agency Project Maintenance page. You will see a new field with SHARE and NOT SHARE radio buttons, that allow an agency administrator to activate project sharing or disable it. This control preserves the privacy of protected agencies within the system.
Agency Administrators will set up housing and service projects in the same way. Simply click to enable the sharing of a client’s project participation history.
3.16 Client Location - Two changes
COMPASS ROSE v6.1.3 also includes new data fields.
2.5 Method for Tracking Emergency Shelter Utilization
Agency Administrators can now use the “Emergency Shelter Bed-Night Tracking Method” field to specify a “night-by-night” count of a client’s stay in an emergency shelter Project.
COMPASS ROSE now collects client exit information for Emergency Solutions Grant (ESG) projects. The following message displays on the Project Specific Exit Information.Several federal partners require information about clients at project exit. Select the correct funding source from the list below and enter the information indicated. If none of the funding sources listed below apply, click NEXT.The “Housing Assessment Disposition (if required for your CoC’s Coordinated Assessment protocol)” field will allow the user to describe the type of referral provided to the client.
Project exit information is now collected for Housing Opportunities for People With AIDS (HOPWA) and Continuum of Care (CoC) projects.The “Housing Assessment at Exit” field allows the user to indicate whether the client was able to maintain a housing subsidy during project enrollment.
This new release resolves several issues reported by users. They are:
Please contact your the Technical Assistance team at https://pathwayscompass.org/salesforceCase.jsp.
You may also call: